We at Jewelux & Co. are dedicated to providing you with the best online shopping experience. We are also very proud of the quality of the products we sell.
As such, if you have any issues with any of the items you have received such as quality defects please email us at firstname.lastname@example.org to proceed with the return process.
Please note that returns can only be made within 30 days of your receiving your package.
Eligibility for Returns
To be eligible for a return, your item must be:
- unworn, unwashed, unused;
- in the 'good as new' or same condition that you received it;
- must still be in the original packaging; and
- submitted within 30 days of receiving your package
Please note that we could not issue a refund or exchange for your purchase once the 30 days have passed.
Completing Your Return
What you can do:
- Take a clear photo of the product;
- Email us the photo of the received product within 7 days of receiving the delivery package; and
- Return the product to us, with the following:
- Receipt or proof of purchase; and
- Original packaging.
Refunds (if applicable)
The refund can only be issued once the return has been received and inspected.
You will be notified by email as soon as we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your credit card or through your original method of payment within a certain amount of days. You will be charged a 20% restocking fee if the items returned are undamaged or sent without the original tags/packaging.
We will offer you store credit worth the same amount as the returned item. The store credit does not expire and could be used to purchase other items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.